We will start with what we believe is the most important aspect of any casino… customer service. Golden Tiger Casino currently offers three methods of contact. They offer toll free numbers for different areas of the world (USA, Australia, Hong Kong, United Kingdom and Israel). For areas that do not have toll free number available the offer a call back feature. Send them an email with your phone number and they will call you as soon as they get the message. Finally they offer email support. All forms of support are available around the clock which is specially important for players like me that like to hit the tables late in the night. We sent an email with some questions about the new account bonus and received a reply within an hour (it was about 10pm EST when I received the reply).

SOFTWARE
Golden Tiger Casino offers software created by Microgaming (download). We here at CasinoTruth.com have found a lot of good sites that use Microgaming but please be aware that just because a casino offers software by Microgaming it does not mean that we would recommend the casino. Although the software is important, it is implemented differently by different companies and those differences can be as contrasting as heaven and hell. Golden Tiger is one of those companies that goes beyond the good software and adds things that help differentiate it from the competition. The software and the casino with the help of one of the Top 5 accounting firms in the world, assures and publishes payout percentages and the casino promises better than Nevada odds.

Another important tool offered by GoldenTiger is their CashCheck and PlayCheck features. Many online casino beginners guides suggest that you choose a casino with these options that give you detailed information about their game plays and cash transactions. These reports are very detailed and can be used to show the casino if there was any error or discrepancy.

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GAMES
The casino offers great games. The selection is great! Most casino players will be able to find their favorites inside this gameroom. The casino offers multihand blackjack, stud poker, sic bo, several slots, etc.

BONUS
As of June 4, 2006 the bonus offer is a 50% Bonus of up to $250. This offer is available in multiple currencies. Get another $20 totally FREE just for making a deposit using NETeller or Click2Pay. A Player’s total account balance consists of a cash account balance and a bonus account balance. A Player’s bonus account cannot be cashed in, but can be used to place wagers. A Player’s cash account may be cashed in at any time. Bonus amounts credited to a Player’s bonus account are subject to 30 times play through before they may be cashed in. Different games played may contribute a different percentage of the play through - up to 100%, towards the required play-through. The contributing percentages are as follows:

1. Slots, American Roulette and Parlor Games count 100% towards wagering requirements
2. Table Poker, all Roulettes excluding American Roulette, Casino War and Sicbo count 50% towards wagering requirements
3. Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
4. Classic Blackjack counts 2% towards wagering requirements

As the required play-through requirements are met, funds are automatically transferred from the Player’s bonus account to their cash account. Play-through is achieved when any real money wager is made. The Player can use either their bonus or their cash account. For any wagers made, the wager is deducted from the Player’s cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player’s bonus account are only played if there is no cash balance.

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PLAYING
Playing was great and we had no problems. According to customer service it takes one business day to process and deposit the bonus cash. The casino required us to wager the $60 three times before cashing out. We had fun with the money, made it last for a while, and where able to meet the requirement easily playing blackjack. Blackjack is great in this casino because it offers a wide range og bet limits with hands from $2 to $1000 elligible for play. Although wagers on craps and roulette do not meet the requirements I played roulette for a while and actually wona few bucks being faithful to black numbers. Casino accepts Firepay, PayPal and Credit Cards.

You can however play with the $10 for downloading the software. You still need to register but you will not be charged. In that case you can play with the free $10 but you need to wager five times that amount to be elligible to cash out. The great thing about this bonus is that you can try out this casino with real money not with play money like most other casinos offer.

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CASHING OUT
Cashing out is a simple process but since we were not winners this time we were not able to test the process. According to other players we interviewed winnings take up to 14 days to reach you.

WORD ON THE STREET:
People enjoy the free $10 bonus since it allows them to try out the casino with real money. Most say that they can play for quite a while with $10. Some guy we talked to lasted two days with his $10 although we don’t know how he managed that! Most people are very pleased with this implementation of the Microgaming software. A few people have complained that the software looks like that of other casinos… unfortunately although there are many casinos out there there are few reputable software suppliers and Microgaming is specially popular so games may look similar from one casino to the next, but that is not Golden Tiger’s fault it is just the way the industry operates. I wonder if in real world casinos the roulette is reinvented at each casino you go… I don’t think so .

NOTES:
•Phone support 24 hours a day 7 days a week
•Winnings sent by check are delivered within 14 days while credit to your credit card, paypal or firecash account are much quicker.
•Microgaming: Reputable and trusted. Experienced.

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